Privacy Policy
Welcome to Mucama (www.mucama.in), your trusted online and offline home service provider. We offer a wide range of services including maid, driver, plumber, beautician, and more through our app available on the Google Play Store: Download Mucama App. At Mucama, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, app, or website. Please read this policy carefully. By using our services, you consent to the practices described herein.
1. Information We Collect
We collect the following types of information to provide and improve our home services:
- Personal Information: Name, email address, phone number, address, and payment details when you book services or create an account.
- Service-Related Information: Details about the services you request (e.g., type of service, location, date/time preferences).
- Usage Data: Information about how you interact with our app and website, such as IP address, device type, browser type, and pages visited.
- Location Data: Approximate location to match you with nearby service providers (e.g., plumbers or beauticians).
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your service bookings (e.g., scheduling a maid or driver).
- To communicate with you about your bookings, updates, and promotions.
- To improve our app and services based on usage patterns.
- For authentication, security, and fraud prevention.
- To send you relevant notifications via email, SMS, or push notifications.
3. Sharing Your Information
We never sell or share your personal details with third parties for marketing purposes. We may share information only in these limited cases:
- With service providers (e.g., independent contractors like plumbers) to fulfill your bookings.
- With legal authorities if required by law.
- With business partners for payment processing or app functionality (e.g., Google Play services).
All sharing is done under strict confidentiality agreements, and we ensure third parties comply with privacy standards.
4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing communications.
- Withdraw consent for data processing (which may affect service availability).
To exercise these rights, contact us at juopdriveapp@gmail.com.
6. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children.
7. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website and app, with the effective date at the top.
8. Contact Us
For privacy concerns or questions:
- Email: juopdriveapp@gmail.com
- Phone: +919875371560
- Address: 5 No, Soumya Sayan Aprt, Govt Colony Chandiberia, Kestopur, Kolkata, North Twenty Four Parganas, West Bengal, 700162, India
- Website: www.mucama.in